Help for items damaged in transit
If your GLASSWALLAH order arrives damaged or broken in transit, contact us so we can help arrange a free replacement. Our seven-day return window applies to items damaged or broken during delivery. Please send photographs through WhatsApp within 48 hours of receiving your parcel.
How to report a damaged delivery
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Check your order when it arrives. If you notice broken or damaged glass, handle it carefully and avoid using the affected item.
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Take clear photographs of the damage. Photographs of the parcel and packaging can also help us understand what happened during delivery.
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Within 48 hours of delivery, send the photographs and your order ID to our WhatsApp number: +91 91541 16378. Include a short description of the damage.
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Our team will review your message and guide you through the replacement process. Please ask us for instructions before sending anything back.
Seven-day return window
Our return window for items damaged or broken in transit is seven days from delivery. The first step is to report the damage with photographs within 48 hours, so please contact us promptly rather than waiting until the end of the seven-day window.
Free replacement
For items damaged or broken in transit, we offer a free replacement. Message us with your order details so we can assist with your affected item and explain the next steps.
Used items
We do not accept returns for used items under this returns process. If an item arrives damaged, please do not use it before contacting us.
Keep your order information handy
Having your order ID, delivery date and photographs ready helps us identify your purchase and understand the issue. You can find your order ID in your order confirmation.
Contact GLASSWALLAH
For help with a damaged delivery, message us on WhatsApp at +91 91541 16378. GLASSWALLAH is based in Hyderabad, Telangana.