Your GLASSWALLAH questions, answered
From caring for your upcycled sipper to delivery and gifting enquiries, here are ten answers to help you choose and enjoy your GLASSWALLAH set. Still have a question? Message us on WhatsApp at +91 91541 16378 or email glasswallah@gmail.com.
1. Are the sippers dishwasher safe?
Handwashing is recommended. Choose handwashing for your sipper rather than relying on a dishwasher-safe claim. If you have questions about caring for the glass, bamboo lid, steel straw or cork coaster, contact our team for guidance before trying a cleaning method you are unsure about.
2. Does the bamboo lid leak?
The bamboo lid is leak resistant, not leakproof. Keep your sipper upright and do not treat it as a sealed travel bottle. It is not intended to provide a leakproof seal when tipped over or carried loose in a bag.
3. What is inside the box?
The Absolut bottle sipper set includes an upcycled Absolut bottle sipper, a bamboo lid, a steel straw and a cork coaster. Together, these make a complete set for your everyday drinks. Check the product listing for the quantity included in the particular set you select.
4. Is it made from an original Absolut bottle?
Yes. Our Absolut sippers are made from original discarded Absolut bottles collected from Hyderabad bars. The bottles are deep cleaned, handcut by artisans, polished and quality checked before packing. Upcycling gives an existing bottle a useful second life instead of treating it as waste. This describes the source bottle, not an endorsement or collaboration with Absolut.
5. Is cash on delivery available?
COD is available for orders of ₹999 and above. Select it when offered at checkout. For prepaid orders, online payment is available through Razorpay using the options displayed at checkout. Check your final order total and shipping charge before placing your order.
6. Where do you ship from, and how long does delivery take?
Orders ship from Hyderabad within 24 hours, with estimated delivery in 3–5 days across India. Dispatch and delivery are separate stages: dispatch is when your parcel begins its shipping journey. Shipping is free above ₹999 and costs ₹79 below ₹999; for an order of exactly ₹999, check the charge displayed at checkout. Tracking updates are sent by WhatsApp and email.
7. Can I request gift wrapping?
Please contact us before ordering to ask about gift-wrap availability for your chosen product. Share what you would like to gift and when you need it. We will help you confirm the available packaging options and any applicable details before you place your order.
8. How do I enquire about a bulk order?
Send us the product name, quantity you have in mind and your required date by WhatsApp or email. You can also tell us whether the order is for personal gifting, an event or your team. Contact us to discuss availability, pricing and timing rather than assuming a particular bulk discount or delivery commitment.
9. What if my order arrives damaged or broken?
Send clear photographs and your order ID to our WhatsApp number within 48 hours of delivery. Our seven-day return window applies to items damaged or broken in transit, with a free replacement. We do not accept returns for used items under this process. Avoid using damaged glass and contact us for instructions before sending anything back.
10. How can I contact GLASSWALLAH?
WhatsApp: +91 91541 16378. Email: glasswallah@gmail.com. Instagram: @glasswallah. Our studio is based in Hyderabad, Telangana, and we respond within 12 hours. For an existing order, include your order ID and the details of your enquiry.