Follow your GLASSWALLAH order
Waiting for your upcycled sipper? Use the order and shipping messages sent to you to check its progress. This page explains where to find your tracking details and how to ask our team for help.
1. Find your order confirmation
Look for your GLASSWALLAH order confirmation in the email inbox you used at checkout. Keep your order ID handy: it helps identify your purchase when you contact us. If you cannot find the message, check your spam or promotions folder too.
Use the order-status link in your confirmation message to return to your order details.
2. Check your shipping update
Tracking updates are sent through WhatsApp and email. Once your order has shipped, open the shipping message and follow its tracking link to see the available shipment information.
Your order confirmation and shipping confirmation serve different purposes. The first confirms your purchase; the shipping update lets you follow the parcel after dispatch.
3. Follow the tracking link
Use the tracking link provided for your shipment rather than entering your details into an unrelated tracking website. Your order-status page is also a place to check tracking information once a tracking number has been added to your order.
If tracking information is not yet available, check again after your shipping update arrives or ask our team for help.
Our dispatch and delivery timeline
GLASSWALLAH orders ship from Hyderabad within 24 hours. Delivery across India is estimated at 3–5 days. Dispatch is the start of the shipping journey, not the delivery date; follow the tracking updates for the latest information about your parcel.
Need help finding your order?
Message GLASSWALLAH on WhatsApp at +91 91541 16378 or email glasswallah@gmail.com.
Include your order ID, the email address used for the order and a short explanation of what you need help with. If you have a shipping message, you can also share its tracking number. Do not send payment passwords, OTPs or full card details.
What if the parcel arrives damaged?
If your item arrives damaged or broken in transit, send clear photographs and your order ID through WhatsApp within 48 hours of delivery. Our team will guide you through the damaged-delivery process.
A note about this page
This is a tracking-help page, not an order-ID lookup form. For shipment information, use the links in your order and shipping messages. If you cannot access those messages, contact us directly for assistance.